Terms & Conditions

Terms & Conditions – Amethyst Wild Safaris

Welcome to Amethyst Wild Safaris.

Thank you for choosing us to plan your unforgettable African adventure. We are committed to delivering exceptional safari experiences throughout Uganda, Rwanda, Kenya, Tanzania, and other carefully selected destinations in East Africa. These Terms & Conditions govern all bookings made with Amethyst Wild Safaris and form a binding agreement between the company and the client.

By confirming a booking with us, you acknowledge that you have read, understood, and accepted these Terms & Conditions.

BOOKING CONFIRMATION

A safari booking is considered confirmed once Amethyst Wild Safaris has: Received the required deposit; Confirmed availability of all essential travel services; Issued a written booking confirmation and invoice. Until confirmation is issued, all quotations remain subject to availability and may change without notice.

DEPOSITS & PAYMENT

To secure your safari, a 30% non-refundable deposit of the total tour cost is generally required. The remaining balance must be paid no later than 30 days before arrival, unless otherwise agreed in writing. Bookings made within 30 days of departure require full payment at the time of confirmation. For selected itineraries—including gorilla trekking, chimpanzee trekking, luxury safaris, fly-in safaris, photography expeditions, and customized private journeys—50% deposit may be required to secure your reservation.

Accepted payment methods include:

• International bank transfer
• Credit and debit cards
• Secure online payment links
• Mobile money (where applicable)

Any bank transfer or payment processing charges are the responsibility of the client.

GORILLA & CHIMPANZEE PERMITS

Gorilla and chimpanzee permits are issued by the respective wildlife authorities and are subject to their rules and regulations.  Gorilla and chimpanzee permits require 100% advance payment and are strictly non-refundable. Due to extremely high demand and limited availability, permits can only be secured after full payment has been received. Permit fees must be paid in full before reservations can be secured.

Once purchased, permit fees are generally non-refundable and non-transferable, except where refunds are approved by the issuing wildlife authority under their official policies.

Guests should note that trekking takes place in natural forests, and sightings cannot be guaranteed, although success rates are typically very high. Trekking durations vary depending on the location of the animals and may range from less than one hour to several hours.

 SAFARI PRICES

Unless otherwise stated, safari prices include

• private or shared 4×4 safari vehicle
• Professional English-speaking driver-guide
• Accommodation as specified
• Meals indicated in the itinerary
• National park entrance fees
• Scheduled game drives
• Boat cruises where included
• Bottled drinking water during road transfers
• Government taxes applicable at the time of booking

Prices generally exclude:

• International and domestic flights
• Visa fees
• Passport costs
• Travel insurance
• Optional activities
• Personal expenses
• Alcoholic beverages and soft drinks unless specified
• Laundry services
• Tips and gratuities

All quotations are based on current supplier rates, park fees, taxes, and exchange rates. Amethyst Wild Safaris reserves the right to adjust prices if these costs change before final payment.

Special requests will always be handled with the greatest care. While we strive to accommodate every request, some services depend on third-party providers and cannot always be guaranteed. Where payment has been made for an unavailable special request, a full refund for that specific service will be provided.

ACCOMMODATION

Accommodation is reserved according to the category selected by the client. As one of East Africa’s trusted safari operators, we reserve best accommodations where you get value for money to meet our standards of comfort, service, and authenticity. Accommodations have hot water with a private bath.

Should a confirmed property become unavailable due to circumstances beyond our control, we will arrange an alternative accommodation of comparable or higher standard whenever possible.

Accommodation is subject to availability at the time of booking. We strongly recommend confirming your safari well in advance, particularly during peak travel seasons.

Should your preferred lodge become unavailable, we will reserve an alternative property of an equal or higher standard and inform you promptly.

Our safari packages are based on shared twin or double occupancy. Single room accommodation can be arranged upon request and may attract an additional supplement

Room allocation, early check-in, late check-out, and special requests remain subject to the policies of each accommodation provider.

Where operational circumstances require, Amethyst Wild Safaris reserves the right to substitute accommodation with a comparable option that best serves your safari experience

TRANSPORTATION

Your comfort and safety remain our highest priority. We ensure that our vehicles are fully serviced and are in proper conditions. Our fleet consists of well-maintained 4WD safari vehicles, specially designed for East Africa’s terrain. Our vehicles include:

• Toyota Land Cruiser Safari Vehicles (1–7 passengers)
• Toyota Hiace Safari Vans (1–7 passengers)

Every guest enjoys:

• Guaranteed window seating
• Comfortable legroom
• Ample luggage space

Our vehicles undergo regular maintenance and servicing. In the unlikely event of a mechanical breakdown, we will arrange a replacement vehicle at no additional cost.

Our experienced driver-guides are trained to handle minor mechanical issues. Should a replacement vehicle become necessary, we kindly ask for your patience while arrangements are made.

Temporary delays resulting from mechanical issues or road conditions shall not constitute a breach of contract. All liabilities for any damage on the vehicle following your interference  are all on you including legal costs

 CHANGES TO ITINERARIES

While every effort is made to operate tours exactly as planned, adjustments may occasionally be necessary due to:

• Weather conditions
• Road closures
• Conservation regulations
• Government directives
• Airline schedule changes
• Safety concerns
• Operational requirements

Where possible, clients will be informed in advance. Any substitute services provided will be of similar quality and value whenever reasonably possible.

 CLIENT RESPONSIBILITIES

Clients are responsible for ensuring they possess:

• A valid passport
• Appropriate visas
• Required vaccination certificates
• Travel insurance
• Necessary medications
• Suitable clothing and footwear
• Any additional travel documentation required by destination countries

Failure to obtain required documentation does not qualify for a refund.

HEALTH & FITNESS

Certain safari activities—including gorilla trekking, chimpanzee trekking, mountain hiking, canoeing, and walking safaris—require a reasonable level of physical fitness.

Clients should disclose any medical conditions, allergies, dietary requirements, mobility limitations, or disabilities at the time of booking so that suitable arrangements can be considered. For safety reasons, guides reserve the right to refuse participation in activities where a client’s condition may present a risk to themselves or others.

 WILDLIFE VIEWING

Wildlife exists in its natural environment. Although our experienced guides maximize opportunities for sightings, Amethyst Wild Safaris cannot guarantee the presence, location, or behavior of any animal.Each safari offers a unique experience shaped by nature.

TRAVEL INSURANCE

Comprehensive travel insurance is strongly recommended for every guest.Insurance should include:

• Medical expenses
• Emergency evacuation
• Trip cancellation
• Personal accident
• Baggage loss
• Flight disruptions

Amethyst Wild Safaris shall not be responsible for costs that could reasonably have been covered by travel insurance.

 CANCELLATIONS BY THE CLIENT

All cancellations must be submitted in writing. Any cancellation which is not put in writing is not effective and shall not be honoured. Cancellation received will be subjective to different costs to cover estimated cost incurred from your tour

By You

Cancellation charges apply as follows:

Notice Before Arrival	Cancellation Charge
More than  90days	15 %
60–31 days	30% of total safari cost
30–15 days	50% of total safari cost
14–7 days	75% of total safari cost
Less than 7 days	100% of total safari cost

Please note: Gorilla and chimpanzee permit fees remain 100% non-refundable in accordance with wildlife authority regulations.

CANCELLATIONS BY AMETHYST WILD SAFARIS

In the rare event that Amethyst Wild Safaris must cancel a tour before departure due to circumstances within our control, clients will be offered acomparable alternative safari or  credit toward future travel; or refund of monies paid for services that cannot be delivered. Our liability shall not exceed the amount paid directly to Amethyst Wild Safaris.

FORCE MAJEURE

Amethyst Wild Safaris shall not be liable for delays, cancellations, or interruptions resulting from circumstances beyond our reasonable control, including but not limited to natural disasters,floods,earthquakes,wildfires,political unrest, civil disturbances,terrorism,epidemics or pandemics, border closures, government restrictions,airline disruptions, road closures,extreme weather events.Where possible, reasonable alternative arrangements will be made.

LIMITATION OF LIABILITY

Amethyst Wild Safaris acts as an agent for airlines, hotels, lodges, transport providers, national parks, and other independent suppliers.

While we carefully select our partners, we cannot accept responsibility for acts, omissions, delays, negligence, or failures of third-party service providers. Participation in safari activities involves inherent risks associated with travel and wildlife. Clients participate voluntarily and accept these risks.

We shall however take responsibility to ensure that all holiday parts by our agent are fully provided, together with  fulfilling all our required duties and obligation as per the contract. We shall therefore take responsibility for all what our authorized team members has done and provide compensation for any omission vide the contract following complaint  procedures as stipulated in terms and conditions. Our maximum liability however in respect to the complaint is limited to the cost paid for the relevant services except where death, illness, personal injury, damage or loss of property is involved. We expect the client to have an insurance cover for those eventualities. Our maximum compensation for personal belongings shall not exceed 35$.

It will be our utmost responsibility however to ensure that all unfortunate situations like death, injury or illness caused by wildlife are prevented as much as possible. We shall however take responsibility for any unfortunate situation which may occur as negligence on part of  any of our staff . We shall however not be reliable in case the acts of the third party are not connected in any way to the holiday subject to this contract included as unavoidable by the supplier even with due process and extreme care

COMPLAINTS

If you experience any concerns during your safari, please notify your guide or our operations team immediately through writing and the issue will be investigated fully.This allows us the opportunity to resolve the matter promptly.Complaints submitted after the safari should be sent in writing within 14 days of tour completion.However, some liabilities that are not notified can not be accepted. In case you have a complaint about the services, report these immediately to that particular supplier of the service provider or to our representative to be solved expeditiously

PRIVACY

Amethyst Wild Safaris respects your privacy.Personal information collected during the booking process is used solely for arranging your safari, complying with legal requirements, and improving our services.We do not sell or share personal information with unrelated third parties except where necessary to fulfill your booking or where required by law.

PHOTOGRAPHY & MARKETING

Photographs or videos taken during your safari may occasionally be used for promotional and commercial purposes only with your consent.Clients who prefer not to appear in promotional materials should inform us before or during their safari.

PAYMENT

We reserve the right to payment for your trip 30 days before your trip. This can be fully paid a 60% deposit in the time of booking to confirm acceptance of our terms and conditions. The balance can be paid either at the beginning of your safari or before your departure

QUOTATION/BOOKING /PRICES

On booking , the price of your holiday shall be confirmed, its here that you are required to clarify and make corrections on any errors indicated on the quotation given with details about the client’s number, accommodation, clear dates, park fees, transportation, permit and other services required. We reserve the rights to correct errors in the advertised and confirmed prices of your trip in case incorrect figures were given

MEDICAL REQUIREMENTS

We assume no liability at all concerning medical care or specialized dietary requirements. The client is expected to be in proper medical condition fit to perform any of these activities on the holiday. By paying for your tour, you are fit enough to take part in any of the activities  without getting harm or harming any other traveller.Some activities require physical strength like trekking, trackin, canoeing, mountainerring etc which calls for a traveller to be health and fit. You are required to inform Amethyst Wild Safaris  in you have any medical condition that requires medical treatment on a daily basis inform office in advance

FOLLOW WILDLIFE SAFETY GUIDELINES

Clients are required to observe Uganda’s wildlife guidelines which include:-

• Never feed or provoke wildlife.
• Follow instructions from your ranger or guide at all times.
• Stay inside your safari vehicle unless instructed otherwise.
• Remain quiet during wildlife encounters.
• Do not feed the animals at any point
• Keep 10 meters away from the animals to avoid any possible infections of the animals

Clients are also required to observe other  health safety Standard Operating Procedures issued by Uganda Ministry of Health on Ebola and other epidemics

GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Uganda.

Any disputes arising from these Terms shall first be addressed through good-faith negotiations. Where no resolution is reached, disputes shall be submitted to the competent courts of Uganda.

CONTACT INFORMATION

Amethyst Wild Safaris

For questions regarding these Terms & Conditions or your booking, please contact our reservations team before confirming your safari.We are committed to providing transparent information, exceptional service, and unforgettable African safari experiences from your first enquiry to your safe return home.

REVIEWS

After your trip you may or may be asked to comment on your trip and/or to provide a score for certain aspects of the trip.

Amethyst Wild Safaris reserves the right to post these comments and scores on the website. Amethyst Wild Safaris undertakes to use its best efforts to monitor and review reviews in respect of obscenities or the mention of an individual’s name.

Amethyst Wild Safaris reserves the right to refuse, edit or remove unfavorable reviews in the event that such reviews include obscenities, mention an individual’s name or for other reasons at our sole discretion.

Amethyst Wild Safaris shall not have and disclaims any liability and responsibility for the content and consequences of (the publication or distribution of) any comments or reviews howsoever or whatsoever.

By booking a safari adventure with Amethyst Wild Safaris, clients acknowledge that they have read, understood, and agreed to these terms and conditions. We look forward to providing you with an unforgettable safari experience.

THANK YOU FOR TAKING TIME TO READ THESE TERMS AND CONDITIONS!

If you have any questions, please do not hesitate to contact us! Your enjoyment, comfort and safety are our priority.